acre Intrusion Connect Service Status

All Systems Operational

About This Site

We continuously monitor the status of acre Intrusion Connect and all its related services. If the service experiences an interruption we're using this status page to keep you posted. If you are experiencing problems connecting to www.acreintrusion.cloud, please check the service status here before contacting our technical support team.

Uptime over the past 90 days. View historical uptime.
Web Portal Service Operational
90 days ago
100.0 % uptime
Today
Device Connectivity Operational
90 days ago
100.0 % uptime
Today
Mobile App API Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Push Notification Service Operational
90 days ago
100.0 % uptime
Today
Chargebee Customer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 14, 2026

No incidents reported today.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026
📣 Service Status Update – Email Delivery Delays - UPDATE 2026-02-05
Resolved - We are currently observing intermittent delays in email delivery for some notification messages sent from our acre intrusion Connect SaaS offering.

🔎 Current Situation
The issue has been fully understood and is linked to global anti‑spam and cybersecurity protection mechanisms used by major email providers.
It does not originate from acre Intrusion Connect SaaS
Only a subset of customers, domains, and regions is affected.

All core acre Intrusion Connect SaaS components remain fully operational.

🛡️ Root Cause
Large email providers apply automated security controls designed to reduce spam and protect their infrastructure. In certain cases, these controls can temporarily slow or defer high‑volume automated email traffic.

These mechanisms operate outside acre’s infrastructure, and their behavior can vary depending on external factors such as sender reputation and provider‑level filtering.

🔐 Note for Customers Using MFA (OTP via Email)
We understand that timely delivery of One‑Time Passwords (OTP) for Multi‑Factor Authentication is critical for daily operations.
While the issue only affects a portion of customers, we recognize the potential impact on login flows and are treating this with highest priority.

We are actively working to mitigate any symptoms and reduce delays as much as possible.

🤝 Working Toward Resolution
acre is collaborating closely with our email service partners to restore full, normal operation.
Since the situation depends on external infrastructure and global cybersecurity policies, full normalization may take some time.

💬 Customer Impact
Some email notifications may be delayed
No action is required from customers
All other acre services function normally

Updates will be provided as soon as conditions improve

Thank you for your patience and understanding.
Feb 5, 08:11 GMT
Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

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